The article covers:

  1. How to download and install FileMaker Pro

  2. How to open Streamtime for the first time

  3. Troubleshooting if you can't open Streamtime.

1. Download and install:

The version of FileMaker Pro you require will be determined by the operating system of your machine, as well as the version of FileMaker Server you are connecting to. To check what version of FileMaker Pro your machine supports see this FileMaker article.

You can download FileMaker Pro 19 below. Your operating system must support this version (see above article) and you must be running FileMaker Server 19 also.

FileMaker Pro 19.2.1.14 MAC

FileMaker Pro 19.2.1.14 Windows

Once you have downloaded the FileMaker version you required, follow the steps on the video below:

FileMaker Pro for Mac OS X installation.

FileMaker Pro for Windows installation.

Windows will likely ask you to install Bonjour; this is normal and required.


Once installed, entering the correct licensing information is required.

For FileMaker Pro 19, you will need to download the license certificate from us. Please contact us at support@streamtime.net

For older versions of FileMaker Pro, both the username and organisation name is Streamtime Software Ltd. Again please contact us for the serial key information.

2. Opening Streamtime for the first time

a. We are hosting our own database

Once you have completed the installation go to File > Open Remote and click on Streamtime. If you have any issues, please check the next chapter.

b. Streamtime is hosting our database for us

If you are not hosting your own database you will need to get the correct url for opening Streamtime (the url starts with "fmp://")

3. Troubleshooting: Can't see Streamtime in File > Open remote?

Here are possible reasons why you can't see your Streamtime:

  • Are you sure your database is self-hosted? If not, it's normal you don't see anything here (see 2.b. above)

  • You're not on the same network as the Streamtime database. Try connecting to a different network within your premises. Compare to your team mates how they are connected.

  • You have a firewall that prevents you from seeing Streamtime (not uncommon on Windows). You'll need to add an exception to the firewall rules for port 5003. Ask your IT company to help if you don't know how to do this.

  • Are you the only one who can't connect to Streamtime? Or is it everyone? If it's everyone, the problem is bigger than you. You need to contact Streamtime. We will need Teamviewer access to your server.

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