You can increase or reduce your Streamtime Licenses using our online portal MyStreamtime; you can also get to to it via a handy shortcut in Streamtime (in Streamtime, go to Setup > System Setup).

Your login is your email address and your password is your Streamtime Classic password. If this is the first time you've used the online portal use your email address and password is 'streamtime' - we recommend you change this password once you log in - this can be done under the Preferences menu.

Once logged in, to view the number of Licenses you have, go to Licences > Licence Quantity

***After you make changes to your Licence count you must Activate Streamtime for the Licenses to become active in your database. From inside Streamtime go to Setup > System Setup > Users and click Activate Now.***

Add License

To increase the number of licenses you require, click in the Licence Quantity field.

Change the number; in the example above the number of licenses are being increased from 20 to 21.

And then Save.

A pop up will confirm the details of the number of Licenses you are adding, if this is correct then click Continue.

Once you have made your purchase you will receive an email from Streamtime with install instructions and FileMaker Pro download information and license key.

Remove License

To decrease the number of licenses you require, click in the Licence Quantity field.

Change the number; in the example above the number of licenses are being increased from 20 to 19.

A pop up will confirm the details of the number of licenses you are removing, if this is correct then select Continue.

You have now reduced the number of Streamtime users/licenses and your next invoice will reflect this accordingly.

Related Knowledge Base Articles

Staff Members (Users) - How do I make changes?

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